AB
Lead Support Engineer
Expired
Remote
Full Time
Hitachi Digital Services
Overview
Lead the end-to-end customer experience, research and resolve technical issues, design and implement solutions on Salesforce platform.
Responsibility
Lead the complete end-to-end customer experience
Demonstrate the ability to research, document, and prioritize customer issues
Raise issues to Product Engineering when required
Provide peer mentorship to team members
Designing, developing, testing, and implementing customized solutions on the Salesforce platform
Investigating and resolving complex technical issues reported by users
Requirements
2+ years of experience working with Salesforce and PSA systems
Salesforce Administrator certification required
Strong understanding of force.com data model
Experience with integrations, Apex, Visualforce, and Lightning components
Proven track record of solving complex technical issues
Experience designing and implementing high-scale distributed systems
About this Job
Job Posted
Jun 2, 2025
Salary
Salary
Experience
Experience Level
Skills Needed
Salesforce expertise, PSA systems knowledge, Apex coding, Visualforce development, Problem-solving skills
India
Preferred Location
Benefits
Industry-leading benefits
Support and services that look after holistic health and wellbeing
Flexible work arrangements
Sense of belonging and autonomy
Equal opportunity employer