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AB

Lead Support Engineer

Expired

Remote

Full Time

Hitachi Digital Services

Overview

Lead the end-to-end customer experience, research and resolve technical issues, design and implement solutions on Salesforce platform.

Responsibility

Lead the complete end-to-end customer experience

Demonstrate the ability to research, document, and prioritize customer issues

Raise issues to Product Engineering when required

Provide peer mentorship to team members

Designing, developing, testing, and implementing customized solutions on the Salesforce platform

Investigating and resolving complex technical issues reported by users

Requirements

2+ years of experience working with Salesforce and PSA systems

Salesforce Administrator certification required

Strong understanding of force.com data model

Experience with integrations, Apex, Visualforce, and Lightning components

Proven track record of solving complex technical issues

Experience designing and implementing high-scale distributed systems

About this Job

Job Posted

Jun 2, 2025

Salary

Salary

Experience

Experience Level

Skills Needed

Salesforce expertise, PSA systems knowledge, Apex coding, Visualforce development, Problem-solving skills

India

Preferred Location

Benefits

Industry-leading benefits

Support and services that look after holistic health and wellbeing

Flexible work arrangements

Sense of belonging and autonomy

Equal opportunity employer

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