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Customer Success Manager
Expired
Remote
Full Time
Dayforce
Overview
Global human capital management company seeking Sr. Customer Success Manager to drive growth, advocacy, and adoption for major market segment customers in North America.
Responsibility
Partner with customers on development of joint customer success plans
Conduct regular customer meetings with designated accounts
Generate revenue from existing customer base
Work closely with customers at all levels of management
Anticipate customers future requirements
Maintain customer details in Salesforce and ChurnZero
Requirements
Bachelor’s Degree plus at least 5 years’ related experience
Foundational knowledge of customer success in SaaS, HR tech or Payroll industries
Deep contract management and negotiation skills
Understanding of customer service processes and expectations
Ability to build relationships with stakeholders across the business internally and externally
Executive presence, confidence and credibility
About this Job
Job Posted
Aug 1, 2025
81k-144k USD
Salary
Experience
Experience Level
Skills Needed
Customer Success in SaaS, HR tech or Payroll industries, Contract management and negotiation, Customer service processes, Relationship building, Executive communication
United States
Preferred Location
Benefits
Comprehensive wellness initiatives
Recognition through competitive pay and benefits
Opportunities for personal and professional growth
Excellent time away from work programs
Commitment to community impact