AB
Customer Operations Specialist, Public Sector
Expired
Remote
Full Time
Voya Financial
Overview
Join a purpose-driven company with a winning culture. Help customers access financial opportunities and contribute to a better future.
Responsibility
Regularly demonstrates the ability to share best practices to facilitate growth across the team.
Has a fundamental knowledge of configuration, payroll, and EDI.
Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed.
Demonstrates extensive knowledge of business standards.
Facilitate discovery sessions, product overviews, trainings, and renewal project meetings independently.
Requirements
3-5 years' experience in data analysis, account management, or technical customer support-related roles.
Related Industry knowledge and experience required: Health Insurance, Benefits Administration, SaaS, Healthcare.
Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired.
Self-motivated and can complete responsibilities with minimal oversight.
H.S. diploma/GED required.
About this Job
Job Posted
Aug 1, 2025
55k-70k USD
Salary
Experience
Experience Level
Skills Needed
Customer Focused, Critical Thinking, Team Mentality, Business Acumen, Learning Agility
United States
Preferred Location
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year