AB
Customer Care Representative
Expired
Remote
Part Time
OraSure Technologies
Overview
Part-Time remote Customer Care Representative to provide product and service information, identify customer needs, and maintain lasting customer relationships.
Responsibility
Answer and document incoming calls made to the customer care phone lines in SalesForce and field questions regarding our products as needed.
Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Responsible for improving customer retention through programs and service provided to the customer.
Responsible for the daily processing of domestic and international inquiries and orders received by phone, mail, fax, email, and EDI, while maintaining a low error rate.
Enter orders into SAP ERP systems. Expedite orders as needed, based on product availability, including credit card payments for orders or open invoices.
Interface with Operations, Finance, Accounting, etc. regarding special customer needs, returned goods, shipping methods, and discrepancies.
Interface with the Sales team regarding customer problems, messages, free goods, etc.
Requirements
One to two years college or equivalent experience with 1-2 years customer service or related business experience.
A reliable and high-speed internet connection is necessary for seamless communication while working remotely.
Strong oral and written communication skills are required to communicate effectively with external and internal customers.
Strong analytical skills, with the ability to manage competing priorities, multi-task and work independently
Detail-oriented with strong organizational, communication and execution skills are required.
Ability to work in a team environment and adapt to changing requirements, deadlines and initiatives
Proficient knowledge of Microsoft Office applications, Customer Relationship Management Tools and Internet tools. Familiarity with SharePoint, OneDrive, and Teams.
About this Job
Job Posted
Jul 22, 2025
52k-52k USD
Salary
Experience
Experience Level
Skills Needed
Customer Service, Communication Skills, Analytical Skills, Organizational Skills, Microsoft Office
United States
Preferred Location
Benefits
Tiered Medical PPO, EPO, Vision and Dental coverage
Disability and Life Insurance Benefits
Generous 401K plan and company-matching contributions
Highly competitive paid time-off
Maternity Leave and Parental Leave Coverage