
AB
Technical Program Analyst II (Salesforce Service Cloud)
Expired
Remote
Full Time
Motive
Overview
Technical Program Analyst role focusing on optimizing support operations and enhancing customer experiences.
Responsibility
Collaborate with stakeholders to understand the business needs
Design, optimize, and automate processes
Participate in the evaluation, selection, and implementation of support technology tools
Manage tool and system access requests, configurations, and troubleshooting
Develop proof-of-concept solutions in Salesforce
Partner with Enablement teams to ensure agents are trained
Triage and resolve technical issues for internal and external tools
Requirements
3+ years of experience in a technology operations or similar role
Hands-on experience with Salesforce Service Cloud, Amazon Connect, Salesforce Voice, or equivalent systems
Certified Salesforce Administrator/Consultant (preferred)
Strong project management and process improvement skills
Exceptional problem-solving skills
Ability to partner effectively with diverse teams
Knowledge of customer service operations, workflows, and reporting best practices
About this Job
Job Posted
Jan 27, 2025
Salary
Salary
Experience
Experience Level
Skills Needed
Salesforce Service Cloud expertise, Amazon Connect proficiency, Project management skills, Problem-solving abilities, Strong communication skills
Pakistan
Preferred Location
Benefits
Competitive salary and benefits package
Opportunity to work in a fast-paced and innovative environment
Career growth and development opportunities
Work with cutting-edge technology solutions
Collaborative and inclusive work culture