AB
Technical Program Analyst II Salesforce Service Cloud
Expired
Remote
Full Time
Motive
Overview
As a Technical Program Analyst, you will oversee systems and tools for our Global Post Sales Organization, driving efficiency and improving customer experiences.
Responsibility
Collaborate with stakeholders to understand the business needs of the support organization
Design, optimize, and automate processes to configure tools effectively
Participate in the evaluation, selection, and implementation of support technology tools
Manage tool and system access requests, configurations, and troubleshooting
Develop proof-of-concept solutions in Salesforce
Triage and resolve technical issues for internal and external tools
Build and automate tool-specific reporting to provide actionable insights for stakeholders
Requirements
3+ years of experience in a technology operations or similar role
Hands-on experience with Salesforce Service Cloud, Amazon Connect, Salesforce Voice, or equivalent systems
Certified Salesforce Administrator/Consultant (preferred)
Strong project management and process improvement skills
Exceptional problem-solving skills
Ability to partner effectively with diverse teams
Knowledge of customer service operations, workflows, and reporting best practices
About this Job
Job Posted
Dec 6, 2024
Salary
Salary
Experience
Experience Level
Skills Needed
Salesforce Service Cloud expertise, Amazon Connect knowledge, Strong project management skills, Problem-solving abilities, Ability to collaborate effectively with diverse teams
Pakistan
Preferred Location
Benefits
Competitive salary and benefits package
Opportunity to work in a dynamic and growing technology company
Professional development and training opportunities
Collaborative and inclusive work environment
Health and wellness programs