AB
Support Engineer Tier 1 Salesforce Certified
Expired
Remote
Full Time
Litify
Overview
Revolutionizing the Legal industry by delivering better business outcomes through innovative technology. Seeking a Support Engineer (Tier 1) to join our Customer Success team.
Responsibility
Work directly with customers to complex Salesforce/Litify issues and answer technical questions
Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs
Reproduce issues in Salesforce sandboxes and demo orgs
Identify potential product bugs and provide all relevant information (issue detail, steps to reproduce, etc.) to Litify Tier 2 Support
Work closely with Customer Success Managers to collaborate on potential solutions and next steps
Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations (Flows, etc.))
Requirements
1-3 years of technical customer facing experience (preferably in the SaaS space)
1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
A love of solving puzzles, troubleshooting, problem-solving, and learning something new every day
Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud)
Excellent judgment, analytical thinking, and attention to detail
Superb time management and organizational skills
Ability to work in an ever-changing and fast-paced environment
About this Job
Job Posted
Dec 6, 2024
75k-75k USD
Salary
Experience
Experience Level
Skills Needed
Salesforce experience, Technical troubleshooting skills, Customer service, Analytical thinking, Time management
United States
Preferred Location
Benefits
Competitive salary range starting at $75,000
Bonus and benefits package
Opportunities for growth and advancement
Collaborative and positive work culture
Recognition as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America