AB
Support Engineer Amazon Connect
Expired
Remote
Full Time
NeuraFlash
Overview
The Support Engineer, Amazon Connect will work to respond to customer needs effectively and efficiently. This role requires problem-solving skills, understanding of Amazon Connect, and passion for customer satisfaction.
Responsibility
Resolve customer service issues and skillfully manage complex customer service problems
Manage customers' expectations and experience in a way that results in high customer satisfaction
Provide timely and accurate status updates on cases, projects, and tasks as needed
Anticipate and proactively address potential issues before they become problems for clients
Identify and propose solutions to improve the efficiency and effectiveness of the support team and processes
Collaborate on NeuraFlash's Managed Services Support Team initiatives such as development and product management, to identify and prioritize improvements to the Amazon Connect platform
Requirements
Minimum of 2 years of Customer Service Experience
AWS Cloud Practitioner Certification
Excellent understanding of AWS/Amazon Connect best practices and functionality
Ability to navigate Amazon Connect and Cloud Watch
Proven interest in Technology, Consulting, and AWS services
Experience working with Salesforce Service Cloud and Service Cloud Voice is a plus
Understanding of Salesforce custom apps, objects, formula fields, flows is a plus
About this Job
Job Posted
Jun 30, 2025
Salary
Salary
Experience
Experience Level
Skills Needed
AWS Cloud Practitioner Certification, Understanding of AWS/Amazon Connect best practices, Salesforce Service Cloud experience, Problem-solving skills, Excellent communication skills
Colombia
Preferred Location
Benefits
Remote & In-Person work options
Travel opportunities
Flexibility in work hours
Collaborative work environment
Celebration of achievements