AB
Servicing Collections Associate
Expired
Remote
Full Time
Brex
Overview
AI-powered spend platform seeking Servicing Collections Associate with strong customer-facing skills and ability to optimize recoveries.
Responsibility
Comply with Servicing Standard Operating Procedures (SOPs), ensuring tasks related to payment plans and other guidelines are effectively completed in a timely manner
Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios
Identify and suggest improvements to payment plans/settlement options, considering trade-offs and additional credit exposure, to optimize recoveries
Provide support to the Capital Markets, Accounting, and Finance teams by offering visibility into ongoing customer negotiations and Servicing results
Work effectively with various partners to ensure a harmonized approach towards achieving common goals
Requirements
1+ years of experience in a customer-facing role
Strong ability to problem solve and resolve escalated customer issues
Excellent verbal, written, and interpersonal communication skills
Ability to multitask in a fast-paced environment
Ability to build rapport and maintain business relationships
Experience using Microsoft Office/Google Apps
Experience using Salesforce Service Cloud, Salesforce Reporting, queue management, and Excel Functions
About this Job
Job Posted
Jun 12, 2025
49k-62k USD
Salary
Experience
Experience Level
Skills Needed
Customer Service, Problem Solving, Communication Skills, Salesforce, Data Analysis
Canada
Preferred Location
Benefits
Competitive salary range
Equity and other forms of compensation
Hybrid work environment
Fully remote work up to four weeks per year
Opportunity to work with a diverse and inclusive team