AB
Service Cloud Voice Specialist
Expired
Remote
Full Time
Thunder
Overview
Service Cloud Voice Specialist responsible for configuring solutions, collaborating with stakeholders, and optimizing Salesforce applications.
Responsibility
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Evaluate client’s business processes and identify opportunities for enhancement
Translate business requirements into functional specifications, business process and business requirement documents
Develop user stories and process diagrams to support the design and development of Salesforce solutions
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Requirements
2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice (and preferably, Amazon Connect)
Strong problem-solving and analytical skills
Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
Strong verbal/written communication and presentation skills, plus extraordinary listening skills
Eagerness to contribute to overall team expertise, standards, methodologies and practices
About this Job
Job Posted
Nov 18, 2024
Salary
Salary
Experience
Experience Level
Skills Needed
Salesforce configuration, Service Cloud Voice, Analytical skills, Communication skills, Agile methodology
United States
Preferred Location
Benefits
Remote work opportunity
Collaborative team environment
Professional development
Competitive salary
Health and wellness benefits