AB
Senior Salesforce Cloud Administrator
Expired
Remote
Full Time
Ping Identity
Overview
Ping Identity is seeking a Senior Salesforce Service Experience Cloud Administrator to deliver scalable, user-centric solutions using AI-driven tools and KCS best practices.
Responsibility
Configure and optimize Salesforce Service Cloud, including case lifecycle management, case routing, and service-level agreements (SLAs).
Enhance features such as knowledge management, Slack Integration, Entitlements and milestone tracking to improve case resolution.
Design, configure, and manage Salesforce Experience Cloud, creating branded communities, portals, and self-service sites.
Develop, maintain, and optimize the knowledge base using KCS best practices to enhance self-service and agent efficiency.
Implement and manage Salesforce Einstein and other AI-driven tools for predictive analytics and intelligent automation.
Requirements
5-7+ years of experience configuring and administering Salesforce Service and Experience Cloud.
Salesforce Administrator certification is required.
Expertise in Service Cloud tools, including case and entitlement management, case routing and assignment, and Einstein AI.
Proficient in Experience Cloud features such as Community Builder, custom branding, and user workflows.
Familiarity with KCS principles and best practices as well as related applications (ie. Coveo).
Experience with Slack Integration and Case Swarming.
About this Job
Job Posted
Jul 17, 2025
120k-150k USD
Salary
Experience
Experience Level
Skills Needed
Salesforce Service Cloud Administration, Salesforce Experience Cloud Administration, Knowledge-Centered Service (KCS), AI Integration and Optimization, General Salesforce Administration
United States
Preferred Location
Benefits
Generous PTO Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement