Managing essential administrative functions such as user account maintenance reports and dashboards

Taking ownership of Salesforce.com, Zendesk, Outreach.io data feeds, and other integrations

Coordinating the triage, evaluation, scope, and completion of new requests

Collaborating with key stakeholders to establish suitable processes

Proactively identifying and escalating technical or process inefficiencies

Assisting in user training and developing Salesforce.com skills

Documenting all Salesforce and Zendesk processes, workflows, and field management