AB
Salesforce Systems Analyst - Service Cloud Operations
Expired
Remote
Full Time
Granicus
Overview
Detail-oriented Salesforce Systems Analyst needed to support Service Cloud operations, working closely with stakeholders to drive initiatives.
Responsibility
Assist in requirement gathering and scoping
Support project coordination
Create and maintain structured documents
Help triage and prioritize Jira tickets
Maintain and support Salesforce configurations
Serve as a liaison between technical team and stakeholders
Conduct basic impact analysis and prepare release notes
Monitor and manage escalations and customer-reported issues
Requirements
Salesforce Certified Administrator
5+ years of experience with Salesforce Service Cloud
Strong written and verbal communication skills
Experience with Agile/Scrum, Jira, and Confluence
Ability to work independently during night shifts
Familiarity with voice solutions in Salesforce
Knowledge in AI integration
Experience with security and privacy requirements
About this Job
Job Posted
May 29, 2025
Salary
Salary
Experience
Experience Level
Skills Needed
Salesforce Service Cloud expertise, Stakeholder engagement, Project coordination, Documentation skills, Agile methodology
India
Preferred Location
Benefits
Competitive salary
Health and wellness benefits
Remote work opportunities
Professional development
Diverse and inclusive culture
Transparent communication
Global impact
Equal employment opportunities