AB

Salesforce CX Analytics Specialist

Expired

Remote

Full Time

OGC Global

Exciting opportunity for a Salesforce CX Analytics Specialist to drive CX insights and operational improvements within Salesforce Clouds.

Develop and maintain reports and dashboards using Salesforce Reports and Tableau.

Managing day-to-day analytics tasks, including data extraction, cleaning, and reporting to provide actionable insights for various business units.

Analyze and interpret Salesforce data to provide insights that drive CX strategy and improvements.

Work closely with stakeholders to understand business requirements and optimize Salesforce data structures accordingly.

Support data integrations between Salesforce and external analytics platforms.

Implement best practices for data governance, quality, and security within the Salesforce environment.

Bachelor's degree in Data Science, Business Analytics, Information Systems, or a related field.

3+ years of experience working with Salesforce Clouds (Sales, Service, Marketing, Experience, etc.).

Strong proficiency in Salesforce reporting and dashboards.

Experience with Tableau (significant advantage).

Knowledge of SQL, SOQL, and data visualization tools.

Strong problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.

Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder) - a significant advantage.

Job Posted

Mar 27, 2025

Salary

Experience

Experience Level

Skills Needed

Salesforce Clouds proficiency, Tableau experience, SQL and SOQL knowledge, Data visualization skills, Problem-solving abilities

Spain

Preferred Location

Remote work opportunity.

Full-time position.

Exciting opportunity to work with Salesforce Cloud capabilities.

Joining a high-performing team.

Contribute to establishing a centralized CX program.