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AB

Salesforce Customer Success Manager

Expired

Remote

Full Time

AllCloud

Overview

As a Salesforce Customer Success Manager at AllCloud, responsible for post-implementation support to clients' Salesforce solutions, ensuring maximum ROI and business value.

Responsibility

Exercise strong leadership skills, combined with strong business acumen and in-depth analytical skills to deliver desired business value and outcomes for our clients

Facilitate business process review workshops and perform a detailed analysis of client business requirements

Document a release roadmap tied to business value

Responsible for the evaluation and breakdown of business requirements into user stories with level of effort, pros / cons, best practices and recommended approach

Responsible for the documentation of user stories including acceptance criteria, assumptions & constraints, size, priority, and recommended solution

Responsible for managing the feedback loop for completed user stories through build

Requirements

4+ years analysis, design and configuration experience with Salesforce

Excellent knowledge of Salesforce: Sales Cloud / Service Cloud / Experience Cloud / Marketing Cloud, advanced configuration, security/permissions management, data migration, data model

Experience in Agile project methodology, documentation, and software/tools (JIRA preferred) including backlog management, user story & acceptance criteria, sprint planning, etc.

Strong aptitude for prioritization and multitasking in a deadline-driven environment

Salesforce Administrator certification required

Marketing Cloud Consultant certification preferred

CPQ Specialist certification preferred

About this Job

Job Posted

Feb 24, 2025

Salary

Salary

Experience

Experience Level

Skills Needed

Salesforce expertise, Business acumen, Analytical skills, Project management, Agile methodology

United States

Preferred Location

Benefits

Competitive salaries

Bonus incentives

Benefits package

Flexible hours

Mentoring

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