
AB
Salesforce Customer Success Manager
Expired
Remote
Full Time
AllCloud
Overview
As a Salesforce Customer Success Manager at AllCloud, responsible for post-implementation support to clients' Salesforce solutions, ensuring maximum ROI and business value.
Responsibility
Exercise strong leadership skills, combined with strong business acumen and in-depth analytical skills to deliver desired business value and outcomes for our clients
Facilitate business process review workshops and perform a detailed analysis of client business requirements
Document a release roadmap tied to business value
Responsible for the evaluation and breakdown of business requirements into user stories with level of effort, pros / cons, best practices and recommended approach
Responsible for the documentation of user stories including acceptance criteria, assumptions & constraints, size, priority, and recommended solution
Responsible for managing the feedback loop for completed user stories through build
Requirements
4+ years analysis, design and configuration experience with Salesforce
Excellent knowledge of Salesforce: Sales Cloud / Service Cloud / Experience Cloud / Marketing Cloud, advanced configuration, security/permissions management, data migration, data model
Experience in Agile project methodology, documentation, and software/tools (JIRA preferred) including backlog management, user story & acceptance criteria, sprint planning, etc.
Strong aptitude for prioritization and multitasking in a deadline-driven environment
Salesforce Administrator certification required
Marketing Cloud Consultant certification preferred
CPQ Specialist certification preferred
About this Job
Job Posted
Feb 24, 2025
Salary
Salary
Experience
Experience Level
Skills Needed
Salesforce expertise, Business acumen, Analytical skills, Project management, Agile methodology
United States
Preferred Location
Benefits
Competitive salaries
Bonus incentives
Benefits package
Flexible hours
Mentoring