Act as a primary point of contact for managing user setup, roles, profiles, permissions, and licenses

Support ongoing integration efforts with external systems

Create and maintain Record-Triggered, Scheduled, and Screen Flows

Monitor and refactor existing flows for efficiency

Oversee Skills-Based Routing and Queue-based Routing

Create and maintain Conga Composer templates

Maintain Conga Sign in supporting electronic signature processes

Maintain system security and compliance with regulations