AB
Salesforce Administrator
Expired
Remote
Full Time
ExtraHop Networks
Overview
The Salesforce Administrator will manage and enhance the platform to align with business objectives, focusing on continuous improvement and collaboration.
Responsibility
System Administration: Manage user accounts, profiles, permissions, roles, and security settings in Salesforce.
Service Cloud Management: Case Setup, Case Queues, Escalation Rules, Case Teams, Email-to-Case, Entitlements, Entitlement Processes, Milestones, Omni-Channel Routing, Omni-Channel Setup, Presence Configuration, Routing Rules, Knowledge Management & Configuration, Knowledge Reporting.
Experience Management: Experience Builder Configuration, Workspace Management, CMS Workspaces, and Audiences.
Configuration: Customize Salesforce using declarative tools, such as Flows, Validation Rules, Page Layouts, and Fields.
Data Management: Maintain data quality through deduplication, imports/exports, and regular audits.
User Support: Provide day-to-day support for Salesforce users, troubleshoot issues, and respond to requests for system enhancements.
Reports and Dashboards: Create and maintain custom reports and dashboards to enable business teams to make data-driven decisions.
Requirements
3+ years of experience as a Salesforce Administrator.
2+ years of experience with Salesforce Service Cloud.
Strong knowledge of Salesforce configuration, including Flows, Validation Rules, and Reports/Dashboards.
Experience managing users, roles, and permissions.
Experience with Salesforce Sales Cloud and Experience Cloud.
Strong understanding of data management, including importing/exporting data and maintaining data integrity.
Salesforce Administrator Certification (required).
About this Job
Job Posted
Feb 13, 2025
105k-135k USD
Salary
Experience
Experience Level
Skills Needed
Salesforce configuration, Data management, Problem-solving, Communication, System optimization
United States
Preferred Location
Benefits
Health, Dental, and Vision Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
FSA and Dependent Care Accounts + EAP, where applicable
Educational Reimbursement