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AB

Salesforce Administrator

Expired

Remote

Full Time

Carnival Corporation & plc

Overview

Looking for a Salesforce Administrator to manage and optimize Salesforce for the North American sales team. Responsible for troubleshooting, system enhancements, user requirements, and technical support.

Responsibility

System support and problem resolution: Provide technical support for system issues. Will investigate, resolve or open JIRA tickets as appropriate for system issues and enhancements

System training: Provide technical training to the sales team on Salesforce (both web and mobile)

Documentation/Knowledge management: Maintain comprehensive system documentation and training materials for end users

Technical solution design: Work with end users and IT in developing business requirements for enhancements to sales force. Also work on prioritization of tickets and enhancements with IT and cross functional teams

Contract licenses: Maintain license cost and renewal information. Ensure license distribution is current

User testing: Perform user acceptance testing of system fixes and enhancements

Dashboard, Reporting, Lists: Will assist in development of dashboards, reporting, list views for the sales team

Requirements

Associate or bachelor’s degree in computer science, Information Technology, Business Information Systems or related field or equivalent experience

Salesforce Platform App Builder, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant & Project Management Certification

2 years of project management

5 years of hands-on experience administering Salesforce platforms

Required: Salesforce Administrator (ADM201)

Strong Project Management skills

Strong problem-solving skills

Excellent communication skills

About this Job

Job Posted

Jan 27, 2025

69k-93k USD

Salary

Experience

Experience Level

Skills Needed

Salesforce Platform App Builder, Salesforce Service Cloud Consultant, Project Management, Problem-solving, Communication skills

United States

Preferred Location

Benefits

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

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