
AB
Salesforce Administrator
Expired
Remote
Full Time
Carnival Corporation & plc
Overview
Looking for a Salesforce Administrator to manage and optimize Salesforce for the North American sales team. Responsible for troubleshooting, system enhancements, user requirements, and technical support.
Responsibility
System support and problem resolution: Provide technical support for system issues. Will investigate, resolve or open JIRA tickets as appropriate for system issues and enhancements
System training: Provide technical training to the sales team on Salesforce (both web and mobile)
Documentation/Knowledge management: Maintain comprehensive system documentation and training materials for end users
Technical solution design: Work with end users and IT in developing business requirements for enhancements to sales force. Also work on prioritization of tickets and enhancements with IT and cross functional teams
Contract licenses: Maintain license cost and renewal information. Ensure license distribution is current
User testing: Perform user acceptance testing of system fixes and enhancements
Dashboard, Reporting, Lists: Will assist in development of dashboards, reporting, list views for the sales team
Requirements
Associate or bachelor’s degree in computer science, Information Technology, Business Information Systems or related field or equivalent experience
Salesforce Platform App Builder, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant & Project Management Certification
2 years of project management
5 years of hands-on experience administering Salesforce platforms
Required: Salesforce Administrator (ADM201)
Strong Project Management skills
Strong problem-solving skills
Excellent communication skills
About this Job
Job Posted
Jan 27, 2025
69k-93k USD
Salary
Experience
Experience Level
Skills Needed
Salesforce Platform App Builder, Salesforce Service Cloud Consultant, Project Management, Problem-solving, Communication skills
United States
Preferred Location
Benefits
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development