Administer and maintain the Salesforce platform and its third party integrations, ensuring system performance and reliability

Monitor and resolve user issues and discrepancies in a timely manner, ensuring a smooth user experience

Create and manage user licensing, accounts, profiles, and permissions to ensure data security and accessibility

Develop and optimize reports and dashboards to provide insights into business performance and help drive strategic decision-making

Identify unused or underutilized platform features

Stay current on new features to improve user efficiency and functionality and assist with the implementation of Salesforce updates, enhancements, and new features