Perform all aspects of Salesforce administration, including but not limited to: managing user access, roles, and permissions; configuring objects, fields, and page layouts; building and maintaining complex workflows, process builders, and flows; and ensuring data integrity through best practices in data management.

Collaborate closely with business stakeholders and technical teams to gather and analyze requirements. Assist in the solution design process by mapping business needs to Salesforce capabilities, contributing to planning sessions, and ensuring proposed solutions are scalable and meet user needs. Serve as a key liaison to translate business requirements into functional specifications.

Perform management tasks, including licensing, imports, exports, backups, and cleansing—to ensure data integrity, and drive user adoption by documenting support processes, creating FAQs, and developing training materials for knowledge sharing.

Collaborate with Salesforce Administrators and Developers for complex escalations, and stay current with Salesforce updates, proactively sharing knowledge and best practices with the team and end-users.