AB
Sales Helpdesk Process Administrator
Expired
Remote
Full Time
The Credit Pros
Overview
Join a leading US-based credit repair service provider in a full-time remote role with great benefits and opportunities for growth.
Responsibility
Tech Stack Ownership: Troubleshoot, investigate, maintain, support, resolve, track and report usage, functioning and problems with Sales Team’s software and technologies
Onboarding Access Management: Provide agents with system access, assign them to their teams, dialer skills and queue priorities based on H2S reporting
Compliance: Ensure agents are complying with technical requirements, tool usage sales fraud guidelines
Point of Contact: Lead, test and collaborate with IT offshore partners to resolve software and technology issues for efficient and effective operations of the Sales Team.
Training: Provide support and help new agents learn and effectively use assigned tools.
SOP Initiatives: Lead development documentation of SOPs for the Sales department
Requirements
Knowledge and experience of sales tech stack including omnichannel contact center software (Hodu), Notetaking AI-Assistant (Krisp), ticketing and project management (Jira), CRMs (HoduCC and Salesforce), sales trackers, etc.
Excellent problem-solving and communication skills
Ability to multitask and manage time-sensitive tasks
Detail-oriented with strong documentation and reporting abilities
Experience in system testing, troubleshooting, and system maintenance
Familiarity with troubleshooting software and hardware, as well as sales process management
Experience in sales operations or customer service support roles
About this Job
Job Posted
Jul 25, 2025
10k-12k USD
Salary
Experience
Experience Level
Skills Needed
Sales tech stack knowledge, Problem-solving skills, Communication skills, Detail-oriented, System testing and troubleshooting
Philippines
Preferred Location
Benefits
An opportunity to become a part of leading US based credit repair service provider
Fulltime-Permanent role
100% Remote Work + Great Work Environment
Base Salary: $5 to $6/hr
Employee development, Management training, coaching upskilling.