AB
Product Support Specialist
Expired
Remote
Full Time
Komodo Health
Overview
Critical role in providing high-quality product support and QA testing for cloud applications at Komodo Health.
Responsibility
Gained an understanding of product functionality and supported customer use cases independently.
Provided L1 / L2 / L3 support for customers across the globe in a 24/5 environment.
Regularly contributed clear documentation to the knowledge library.
Provided timely responses to inbound inquiries.
Ensured customer satisfaction with consistent positive feedback from customers.
Transitioned customers from free support to paid premium support.
Requirements
Previous experience providing high-quality product support.
Working experience utilizing Salesforce; prior support, admin, development experience is preferable.
Experience in QA testing for cloud applications.
Proficiency with defect identification and logging.
Strong verbal and written communication skills in English.
Exceptional customer service skills.
Ability to work/collaborate in a team environment across different product functions.
About this Job
Job Posted
Jan 6, 2025
Salary
Salary
Experience
Experience Level
Skills Needed
Product Support, Salesforce, QA Testing, Verbal and Written Communication, Customer Service
India
Preferred Location
Benefits
Competitive total rewards package including medical, dental and vision coverage.
401k Retirement Plan, prepaid legal assistance, and more.
Paid time off for vacation, sickness, holiday, and bereavement.
100% company-paid life insurance and long-term disability insurance.