AB
Product Support Engineer Salesforce
Expired
Remote
Full Time
Sprout Social
Overview
Sprout Social is seeking a Product Support Engineer, Salesforce to join the Customer Support team, providing expertise in Salesforce solutions.
Responsibility
Act as a Salesforce Service and Marketing Cloud integration product expert
Mentor and train Support peers on Salesforce technology
Investigate, troubleshoot, and reproduce Sprout Social platform escalations from Tier 1 Support
Requirements
2+ years of practical experience and comprehensive knowledge of Salesforce Service Cloud
2+ years experience providing technical support for software, with experience working in a Tier 2 capacity (SaaS experience a plus)
Proven ability to be resourceful and creative in troubleshooting, investigation, and questioning techniques
About this Job
Job Posted
Mar 3, 2025
61k-101k USD
Salary
Experience
Experience Level
Skills Needed
Salesforce Service Cloud, Technical support, Troubleshooting, Mentoring, API access
United States
Preferred Location
Benefits
Insurance and benefit options that are built for both individuals and families
Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
High-quality and well-maintained equipment—your computer will never prevent you from doing your best