Engage patients via telephone in a friendly, supportive, and professional manner

Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates

Self-manage outreach work queue

Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)

Schedule patient appointments when successful outreach

Answer inbound calls to support and engage with new patients

Maintain the highest levels of patient confidentiality