Obtains understanding of the American Public Education, Inc. (APEI) or its affiliates’ application environment including the applications and interdependencies of those applications.

Responsible for the overall solution design, development, customization, and end-user support of the Salesforce platform including Service Cloud, Marketing Cloud, and other installed packages.

Responsible for developing new enhancements including creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers and email alerts.

Responsible for integration of applications with Salesforce, either directly using connectors or indirectly through APIs.

Collaborate with IT Support in the diagnosis and resolution of issues impacting employee productivity and business throughput.

Collaborate with IT Business Analysts and Stakeholders to gather and analyze requirements and propose solutions that leverage Salesforce functionality.

Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, process consistency, and performance.