AB
Customer Support Representative Services
Expired
Remote
Contractor
Newsela
Overview
Seeking Remote Customer Support Representative for Tier 1 services in the Philippines.
Responsibility
Build meaningful connections with customers across chat and email
Handle customer interactions with professionalism and empathy
Log, track, and resolve customer cases efficiently
Provide clear and concise updates to internal teams
Utilize various support platforms and tools to assist customers
Requirements
3+ years of customer support, helpdesk, or related experience
Strong verbal and written communication skills
Ability to troubleshoot and problem solve effectively
Empathy and a customer-first mindset
Strong time management and multitasking skills
Familiarity with supporting educators and schools; or experience in tech support and education technology
Experience working US based hours (PHL night shift)
About this Job
Job Posted
Jul 25, 2025
6k-7k USD
Salary
Experience
Experience Level
Skills Needed
Verbal and written communication skills, Problem-solving abilities, Time management, Tech support knowledge, Customer service skills
Philippines
Preferred Location
Benefits
Opportunity to work remotely
Enhance communication and problem-solving skills
Collaborate with dynamic internal teams
Utilize tech tools for customer support
Flexible working hours