Process Improvement: Implement Challenger methodology to enhance the customer journey and contribute to scalable, efficient processes that elevate the customer experience

Strategic Input: Provide insights to leadership and product teams, influencing strategies that align with client needs and market trends

Sales Alignment: Work closely with SimSpace Sales teams (Account Executive and Presales Engineers) for upsell/expansion opportunities

Strategic Account Management: Serve as the primary point of contact for assigned clients, addressing queries, concerns, and escalations while maintaining strong relationships

Project tracking: Leverage your project management experience and demonstrate ownership of scheduling and monitoring tasks cross-functionally

Onboarding & Training: Develop and execute tailored onboarding plans, deliver product demonstrations, and provide ongoing training to maximize client success and product adoption