AB
Customer Success Manager
Expired
Remote
Full Time
Scaled Agile Inc
Overview
Passionate Customer Success Manager responsible for driving customer adoption and retention, ensuring successful outcomes and strong engagement.
Responsibility
Manage a portfolio of customers through a blend of automated and personal outreach (mix-touch) to drive them to successful outcomes with our products
Work with strategic customers throughout the onboarding, nurturing, and renewal phases of the customer journey
Ensure the customer journey is smooth and well managed, resulting in strong customer retention, engagement, and growth via a delightful learning experience within Community and Membership content and tools
Advocate internally on the customer’s behalf to prioritize activities that promote customer value and health
Drive customer engagement in Scaled Agile Communities and use of available knowledge base and online support tools
Partner with our Regional Sales Account Managers to develop customer relationships and ensure consistent, professional, and effective interactions
Requirements
3+ years of experience in B2B environments working directly with customers in a success, sales or support role(s)
A technical mindset and the ability to digest complex scenarios and translate ideas back to customers in a concise way
Experience working on Agile teams or with those using Scaled Agile Framework (SAFe)
Strong interpersonal skills and ability to build good internal and external relationships
Strong written and oral communication skills
A track record for thriving in an empowered, fast-paced environment
Experience or desire to participate in making video tutorials and presentations
About this Job
Job Posted
Apr 7, 2025
75k-82k USD
Salary
Experience
Experience Level
Skills Needed
Customer Success Management, Interpersonal Skills, Agile Methodologies, Communication Skills, Salesforce Administration
United States
Preferred Location
Benefits
Medical, dental, vision
Optional insurance products including identity protection and pet insurance
401K with a match
Flexible paid time off
Company paid sabbatical after six years of service