AB
Customer Success Associate
Expired
Remote
Full Time
Messari
Overview
Seeking a Customer Success Associate for part-time contract role. Responsibilities include resolving customer issues, maintaining documentation, and providing insights to Sales and Product teams.
Responsibility
Serve as primary point of contact for customer issues
Provide high-quality and timely support to inquiries
Maintain customer success documentation
Manage customer accounts and interactions
Stay up-to-date on industry trends and customer needs
Categorize and summarize client feedback
Provide insights to Sales and Product teams
Troubleshoot and resolve customer issues
Requirements
Bachelor's degree or equivalent experience preferred
Fast learner, self-starter, flexible
Strong problem-solving skills with attention to detail
Strong empathy for customers
Excellent communication and interpersonal skills
Ability to work independently and collaboratively
0-2 years experience in customer support or related roles
Knowledge or interest in the crypto industry or financial markets
About this Job
Job Posted
May 19, 2025
56k-60k USD
Salary
Experience
Experience Level
Skills Needed
Customer service skills, Problem-solving skills, Communication skills, Interpersonal skills, Knowledge of crypto industry or financial markets
United States
Preferred Location
Benefits
Competitive Salary and Employee Stock Options
401(k) with 3% Match
Flexible Time Off
Health, Dental, & Vision coverage
Paid Parental Leave
WeWork Access
Remote & Flexible Work options
Learning & Development stipend