AB
Business Systems Analyst
Expired
Remote
Full Time
PosiGen
Overview
Seeking a skilled Business Systems Analyst to optimize systems for customer-facing teams using Salesforce and CCaaS solutions.
Responsibility
Collaborate with CX leaders to define technology priorities, enhancements, and fixes
Map functional business requirements to Salesforce.com features
Establish relationships with CX business owners to understand and represent their needs
Support project risk management, technical design, development, and testing activities
Prepare project-specific documentation and conduct training sessions for end users
Requirements
Bachelor's degree in Business Administration, Computer Science, or a related field
3+ years of experience in business analysis or a related field
Strong understanding of Salesforce CRM functionality
2 years of experience in supporting Field Service and Customer Support business functions
2 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management, and/or Call Center
About this Job
Job Posted
Nov 11, 2024
75k-82k USD
Salary
Experience
Experience Level
Skills Needed
Salesforce CRM functionality, Business analysis, Data analysis, Technical documentation, Project management
United States
Preferred Location
Benefits
Competitive base salary of $75,000—$82,000 USD
Hybrid (offsite and onsite) position with occasional travel
Opportunity to work with cutting-edge technologies like Salesforce, AWS Connect, and Power BI