AB
Amazon Connect Service Cloud Voice Architect
Expired
Remote
Contractor
Thunder
Overview
Experienced Contractor needed for Amazon Connect and Salesforce Service Cloud Voice projects.
Responsibility
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Evaluate client’s business processes and identify opportunities for enhancement
Translate business requirements into functional specifications, business process and business requirement documents
Develop user stories and process diagrams to support the design and development of Salesforce solutions
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Requirements
2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
Strong problem-solving and analytical skills
Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
Strong verbal/written communication and presentation skills, plus extraordinary listening skills
Eagerness to contribute to overall team expertise, standards, methodologies and practices
About this Job
Job Posted
Mar 13, 2025
Salary
Salary
Experience
Experience Level
Skills Needed
Salesforce Administrator Certification, Service Cloud Voice Accreditation, AWS Cloud Practitioner Certification, Strong data analysis skills, Agile methodology experience
United States
Preferred Location
Benefits
Contract role with flexibility
Opportunity to work with cutting-edge technologies
Collaborative and dynamic work environment